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Frequently Asked Questions

Are prices fixed?

Prices are subject to change. The final amount may vary slightly based on current pricing at the time of order confirmation or delivery.

How do I place an order?

Fill in your delivery details, add items with quantity and price, and submit the order. You will receive a link to view your order and make payment if required.

Can I pay on delivery?

If Cash on Delivery (COD) is enabled for your order, you can choose to pay when your order is delivered. Our team will confirm this option when sharing your order link.

How is delivery distance calculated?

Delivery distance is calculated from our store location to your delivery address. Delivery fees may apply based on distance.

How are delivery charges determined?

The Delivery Vehicle will be selected by the Store/SPCTRM based on the weight and/or volume of the goods. Each vehicle type has a base price, and some include an additional per-kilometre charge.

Vehicle Base Price Per KM
Motorbike MWK 10,000 MWK 2,000
Car MWK 25,000 MWK 5,000
Van MWK 40,000 MWK 8,000
3 Ton MWK 250,000
5 Ton MWK 500,000
10 Ton MWK 1,000,000
For vehicles with a per-KM rate, the total delivery charge is calculated as: Base Price + (Per KM rate × Distance). Flat-rate vehicles (3 Ton, 5 Ton, 10 Ton) have no additional per-KM charge.

Who do I contact for support?

Contact SPCTRM support through the channel used to share your order link (e.g. WhatsApp or chat). You can also refer to the contact details provided with your order.